Blog

Is your organization prepared for ransomware attacks?

QBS Information Technology
0

ransomware-attack.jpg

By now, you probably have heard that since late last week, a ransomware virus has been sweeping across the world. #Ransomware is when malicious code encrypts some or all of the files located on your PC and network. The ones responsible for the ransomware direct affected user through a pop-up window to send payment to them in the form of usually-untraceable digital currency knows as Bitcoins. Each Bitcoin is equal to $1,805 and the demand is usually at least five Bitcoins. Once the ransom is paid, a decryption code is sent that is supposed to unlock the files. Often, the victim receives nothing in return.

This strain of ransomware is known as WannaCry, but in order to avoid that feeling, all you need to do is follow some simple guidelines:

  1. If you receive an email with a link, don’t automatically click on it. Instead, move your mouse cursor over the link and the real address for the link should appear. Try it with this link – www.copyquality.com. If the address that appears in the pop-up doesn’t match the domain in the text, don’t click on it. 
  2. Not every message that appears to be sent from someone is actually a result of their effort. If you receive an attachment in an email that you are not expecting, do not open it. Remember that many forms of malware are sent using the email addresses of people who have you in their contacts list. A good rule of thumb is to suspect any message with an attachment that you were not expecting to receive. 
  3. Resist the urge to click on ads and pop-ups that appear when you are using a browser. Many websites are easily hacked and often get planted with malicious code that can be brought down into a PC through clicking.

Need more help? Please call our IT Services Division at 410-337-3700 or email us at info@copyquality.com for more information on our products and services.

Doing Business With Your PC

QBS Information Technology
0

doing-business-with-your-pc

When searching for a reliable PC or laptop (referred to hereon as just PCs), the business consumer is peppered with online and print ads touting attractive prices for sleek new machines. However, as has been proven time and again with countless products, it’s what’s inside that counts. Without a thorough knowledge of computer specifications, the purchase of a machine that will prove to be not what was needed is highly likely. There are PCs made for business use and PCs made for home use. Let’s go over some basics.

Business-use PCs, available through resellers like QBS, are designed to accommodate more frequent use and are equipped with components that stand up well to multi-tasking. Their operating systems (Professional, Ultimate or Enterprise) are the versions that supports company technologies like domain membership, remote access and enhanced data security. Warranties are often for three or more years. Business-use PCs tend to have beefy processors, right-sized RAM and power supplies and hard drives meant for the constant demands of business. Business-use PCs are customizable through the reseller or computer manufacturer.

Home-use PCs, available through most walk-in retail outlets and online consumer sites, are designed for occasional use and come pre-installed with the Home version of the operating system, many “beneficial” programs like games, photo and music management utilities, and PC maintenance applications (which usually just take up needed memory and hard disk space). Home-use PCs usually are equipped with weaker and slower processors, an overabundance of RAM (for basic users) and hard disks that would take a lifetime to fill. At face value, the extra programs, large amounts of RAM and hard disk space may seem attractive, but left unused, it’s often a waste of hard disk space and money. Home-use PCs are usually configured in mass quantities and sold with few options.

The bottom line is that a business-use PC is made to last longer and support more demanding programs and usage. Additionally, replacement parts for business-use PCs are more readily available. It’s for these reasons that business-use PCs are more costly than home-use PCs. The best way to avoid any confusion when considering a PC purchase is to call QBS. A short conversation with them will leave you with a clearer vision of the right PC for your business.

Job Posting: Office Administrative Assistant

QBS Jobs
0

admin-asst-post.jpg

Quality Business Solutions, located in Parkville, is looking for an experienced administrative professional who is detail-oriented, able to learn quickly and retain, and able to quickly and correctly work with percentages and fractions.

The successful candidate will be self-motivated and not afraid to identify and recommend solutions for enhanced productivity.

Duties include:

  • Answer phones and talking with customers
  • Conduct and document customer service surveys
  • Maintain records and other documentation
  • Billing, collections, some A/R and A/P support
  • Preparation and verification of lease and service agreements
  • Check invoices for accuracy
  • Work with all departments to ensure excellent customer service
  • Use of and data entry in various software packages
  • Assist other administrative staff with their workload when needed
  • Other duties as needed and assigned

The ideal candidate will possess:

  • A pleasant and positive attitude
  • A record of good attendance (very important)
  • A proven record of initiative
  • A team-first approach to tasks and interactions
  • The ability to handle multiple priorities
  • The ability to protect confidential information

We offer a competitive salary, vacation and personal time, free parking, health and life insurance, a 401k plan and a pleasant and casual work environment. Work hours are Monday through Friday, 8:30 a.m. to 5 p.m.

Salary requirements must be submitted with resume to Janey DiMartino at janey@copyquality.com.

Job Posting: Copier Technician

QBS Jobs
0

hiring-job-graphic.jpg

Quality Business Solutions, located in Parkville, Md., is looking for an experienced copier and multi-functional printer technician to support a territory in the Baltimore metro area. We are only accepting applications submitted by United States citizens who possess at least two years of field experience repairing copiers. If you don’t have copier repair (not printer) experience, your application will not be considered.

The qualified applicant must have the requisite experience with copier maintenance and repair, good customer relation skills and be self-motivating, responsible and detail-oriented. OEM Trained Copier Field Technician qualifications are a definite plus – as well as some basic IT knowledge.

We require:

  • At least TWO years of copier (not printer) technician experience in the last five years.
  • A basic understanding of electrical and electronics theory, working understanding of basic electronics troubleshooting.
  • Competent mechanical aptitude, including the skillful use of various common hand tools.
  • A basic networking knowledge and experience installing drivers and configuring scan functions to e-mail and folders
  • Professional business appearance.
  • Solid business communication skills
  • Clean driving record
  • Ability to drive a company vehicle or delivery truck
  • Ability to pass a drug test and background check.
  • Self-motivation, responsible and detail-oriented mindset

We offer:

  • Competitive salary commensurate with experience
  • Company car, fuel and insurance
  • 401K, Medical and life insurance
  • Pleasant work environment and team-oriented staff
  • Annual reviews
  • Training classes (computer-based and classroom) and seminars

If you possess the experience and meet the requirements of the position, apply by sending your resume to Mark Mitchell (mmitchell@copyquality.com) and Jeff Little (jeff@copyquality.com).

Windows 10 is a double-edged sword

QBS Uncategorized
0

As many companies have already done, you may be purchasing or have purchased PCs equipped with Windows 10 as its operating system. Perhaps you took advantage of the formerly-free upgrade Microsoft offered that ended last year. In either case, if you select or have selected the Express Settings option when you installed Windows 10, you have given to Microsoft access to all sorts of individual user information that you may not want to share.

In the Express Settings option, the selections are automatically set to provide to Microsoft and its advertising partners your browsing data, address book, location, and advertising ID. The latter allows ad content providers to target you with online ads geared toward the subjects of your browsing and searches. They also collect information you type for the purposes of helping them “improve typing and writing in the future.”

This is plainly stated in their privacy policy — “We will access, disclose and preserve personal data, including your content (such as the content of your emails, other private communications or files in private folders), when we have a good faith belief that doing so is necessary to protect our customers or enforce the terms governing the use of the services.” That last part about the terms governing the use of the services basically implies that your use of Windows 10 allows them to use the data they collect from you.

Aside from those specifics, the Express Settings also configure your PC to get updates from other PCs with which it connects, and in an electronic quid pro quo, allows other PCs to get their updates from your PC. Further, the setting is enabled for allowing you to connect to any network that’s been accessed by your contacts – without needing a password. This includes service on Facebook and Skype, as well as a few others.

The good news is that even if you chose the Express Settings option, those individual processes can be turned off. If you would like to explore how to ensure your PC is not sharing your personal use and information, call QBS today. Our expert IT team can work with you to not only ensure your business PC is secure, but your entire company network as well.

Beware of Toner Pirates!

QBS Advice Tags: , ,
0
toner pirates

Just as real pirates often did, “toner pirates” portray themselves as something they’re not. Much like the infamous pirates of old, they are smooth-talking, persuasive and unscrupulous. Instead of swords and parrots, these pirates are armed with phone numbers and a script, calling businesses and tricking unsuspecting office personnel into thinking the call is from your office products dealer. Have you had toner show up at your door followed by a hefty invoice? You may have been a victim of this scam.

The Federal Trade Commission revealed recently that “toner pirates” are swindling companies out of millions of dollars with estimates around $200 million per year.  That’s a lot of booty! If your company has a phone you are a potential target.  The attack is often two pronged. First, a phone call is placed to determine what type of copier you have. They may ask your receptionist to verify the make and model of the machine as well as the name of the person who orders the supplies so they can “update their records”.

Equipped with that information a second call follows to relay the news that the price of your toner is about to go up or to offer special pricing, though you must take advantage of it that day.  Toner, which may be inferior in quality, may not work at all, and may damage your equipment, is quickly sent out. The invoice arrives later with prices anywhere from 2 to 10 times more than the market retail cost!

Quality Business Solutions offers our customers service agreements that include toner! QBS will never call asking you for the make, model or serial number of your machine to update our records or to offer you a special on toner. Should we need to contact you, our Administrative Department staff will always identify themselves by name and let you know they’re calling from QBS.

Protect yourself from pirates! Don’t let them plunder yer bank account and scuttle yer equipment! Make sure the employees tasked with answering your phones know the Quality Business Solutions name.  When in doubt, give us a call – we are here to help!

How to Quickly Slow your PC and Productivity

QBS Advice Tags:
0
productivity

So you’re using your PC or laptop and decide that it’s not slow enough for you. You also want to waste more time. Here are a few ways to get that machine and your workload moving like a marble through maple syrup.

  1. Install browser toolbars. This is often the first step to slowness. Google, Bing and Yahoo all provide (for your convenience of course) toolbars that give users the benefit of a search window so they can save a quarter of a second by not moving the mouse to the search window already provided by the browser.
  2. Get a coupon program on that machine! A great way to slow your machine is to visit coupon sites and install the programs they offer so you can print coupons and begin to enjoy browser ads that seems strangely specific to your Internet searches. Go ahead and give them your email for the added benefit of having your SPAM increase exponentially.
  3. Only have one email address. Let’s say you have an interest in a consumer item – any consumer item. You visit websites that feature this consumer item and you sign up to receive “valuable promotions” and/or access to “members only” sections of these websites. The email address you provided is the only one you use. Because you enjoy visiting websites that feature your item of interest, surely you won’t mind receiving hundreds more messages from companies who bought the list containing your email address. They may offer similar items, or they may tempt you with offers of personal care products, relationship enhancement pharmaceuticals, flashlights and fake news.
  4. Never clear out your browser history and always save passwords. Anytime you visit a website, content from that site is downloaded into your PC, and you never know when you might need the images and cookies from a site you visited four years ago. You also want to save any password when the browser asks you if you would like to do that. Passwords are usually stored in a single file accessible and keeping them will ensure that you don’t have to waste time entering that password again. This function is great for ensuring that you get to experience the identity theft process with your bank.
  5. Ignore your hard drive. You’ve used your machine for a couple of years now and the hard drive has dealt with the use by putting data all over its discs. So if you want a program or file, you ask for it and the hard drive then looks all over the disc looking for the pieces of that program or file. To make the hard drive slower, just keep letting the drive put stuff wherever it wants. Don’t do a defrag or a disk cleanup. No sense making the hard drive’s work any easier.
  6. Don’t call QBS for help. If you’re satisfied with a slow machine and the underlying issues that are causing the slowness, no need to call us.

However, if you do want a refreshing change of pace, call QBS and we’ll make sure your machine and your time are better used.  

Quality Account Managers Create Quality Experiences

QBS Advice Tags: ,
0
account managers

Everyone at Quality Business Solutions wants to help you reach your goals and make sure you have a good experience along the way. This especially applies to our Account Managers. Our Account Manager team is dedicated to ensuring your technology dollars are wisely invested. When our Account Managers make first contact with a potential customer, they start gathering helpful information. This is an involved, but necessary, process, but they are simply asking the right questions in order to help everyone involved. They need certain information about a customer’s current equipment, lease expiration dates, and anything else the customer can provide about their current copier, printer, postage meter, etc.

By getting a copy of the potential customer’s existing lease agreement, we can assess the terms and conditions of their lease. This allows us to properly identify when to contact the leasing company with a Letter of Intent, or LOI. This is done to prevent the current lease from going into renewal and costing the customer more money. Our Account Managers can send the customer a copy of the LOI for placement on their company letterhead to be faxed, emailed, and/or sent by certified mail to the leasing company.

We know our customers have so many other important things going on in their offices. We try to help them save time and money by gathering all the information we can. We want to make sure their current leases do not roll over into another year of payments for an inadequate contract.

If you’re not a Quality Business Solutions customer yet, and want a better experience with your office equipment, or any of the other services we provide, please contact us today. Our Account Managers will be happy to assist you in any way they can. QBS is “Your Total Office Source” and we’re here to help you work smarter.

Meter Readings and FMAudit

QBS News Tags: , ,
0
fm audit

We are now offering FMAudit software as a benefit with our Service Agreements. FMAudit allows us to automatically receive meter readings from the machines that are covered under your Service Agreement. This will ensure that we provide accurate and timely billing for your Service Agreement.

The FMAudit On-Site software utility would be installed onto a PC within your internal network. It listens to status messages that the printers/copiers routinely produce through the Simple Network Management Protocol (SNMP). These are the same messages that allow your computer to know whether the machine is off-line or on-line, and tells your computer that the printer is out of paper. From the SNMP messages, FMAudit will routinely obtain the meter information, toner levels, and critical errors. It collects this data and sends it to a secured server maintained by the FMAudit software developer, ECi Software Solutions.  From there, our software interface program collects the meter readings for our billing system, ensuring accurate and timely billing by eliminating administrator input.  

How can you get FMAudit?

It would be our pleasure to configure this for you as soon as possible. It is best to install the local FMAudit On-Site program to a PC that remains on at all times. Typically, our customers elect to install the program onto one of their servers, but the program has no problem running on a standard desktop PC.

There are several ways to complete the software installation. We find it most effective to accomplish this through a Remote Assistance connection to the server or PC that will be hosting the FMAudit On-site software. However, if you are more comfortable with us installing the program personally, we would be glad to arrange for our technician to visit. Additionally, we can send a link to your network administrator and guide them through the installation.

We look forward to hearing from you soon so that we may enhance the services we provide to you. Please call our office at 410-337-3700 to arrange an appointment to complete the installation by the method you choose.