We sell here at Quality Business Solutions.

Sales is a major part of who we are and how we gain new business.  We do not hide from this.  At QBS, we take good care of our customers and sell solutions for them.  Our goals are about helping the customer; as business is not just about doing deals anymore; it’s about developing strong relationships that go beyond great products and excellent service, and instead focuses on cultivating real value beyond the price alone. 

QBS is proud to sell the value we bring to the table.

Selling is relevant to everyone. Everybody needs to live by selling something, even if that something is themselves.  The 21st century selling concept is about the fair exchange of value, where people buy from people they trust and, in turn, both the buyer and the seller achieve real results and prosperous viable relationships.  Sales people help people.

There are those who will tell you how much they dislike sales and people who sell.  Ironically, those same folks have been saved by sales people more times than they would admit.

Since we all were taught to never judge a book by its cover and even its first paragraph – why do we shut down when we see a sales person coming our way.  The negative picture of salespeople is not painted solely from fiction and hearsay. For most people, those damaging perceptions are based on actual experiences. As consumers, we\’ve all had bad encounters with shady salespeople. While we might not be quick to admit it, we\’ve all been overcharged, misled and swindled. We\’ve been victimized, bamboozled and cheated.

R-rated movies like Tin Men, Glengarry Glen Ross and Boiler Room do a good job of depicting salespeople as conniving con artists to their adult audiences.  But one doesn\’t have to be 17 or older to be infiltrated with negative sales stereotypes. In ‘The Wizard of Oz’, the man who turns out to be the wizard in Dorothy\’s dream is actually a swindling snake-oil salesman.  Even the nice cast from Sesame Street have a children\’s book entitled Ernie and the Vacuum Salesman, in which Ernie gets angry with a pushy door-to-door salesman and kicks him out of his house. To my knowledge, Sesame Street has no books on crooked cops or bottom-feeding personal injury lawyers – just saying.

Getting sold to is uncomfortable and can be frustrating – we get it.  It seems selfish.  Every sales person wants you to drop everything they are doing and listen to them and their miracle cure to solve all of your problems.  But think about it – Only terrible sales reps go into a customer conversation without a plan and process. In reality, a vast majority of successful reps (including our wonderful sales team at QBS) are extremely data driven, follow strategic processes and are committed, lifelong learners and approach a customer with the ideology of helping.  

Sales reps and teams overall are consistently looking to improve on this process and technology has changed the overall landscape of networking. That’s why some of the largest online communities and marketing events are comprised of mostly sales professionals.  These types of gatherings would never be successful if sales reps were unconcerned with improving their tactics. 

The Truth – bad sales reps are hurting the reputation of good ones. We need a new sales stereotype that represents the silent majority and how we want to sell and feel proud about what we do.

We, like many of our colleagues and clients, are sick of the hyped-up motivational speeches, the tricks and secrets to success, the spin, and the rubbish that pollutes the sales profession.  The new sales stereotype is about giving the silent majority access to real, reliable, evidenced-based, practical and useful sales tools, frameworks, resources, education and research that works in the real world and respect who we are as individuals and business owners.

There is nothing we can do to change the bad experiences people have had with salespeople in the past.  But, what we can do as salespeople is develop a winning sales mystique, break through some of those negative stereotypes and win more sales.

Sales personnel not only need to know the ins and outs of their product offerings but also have a thorough understanding of their customers—sometimes better than they understand themselves—as well as their competitors to ensure they are offering the best possible solution.

It is a difficult job, and it is certainly not for everyone, however, those who are committed to providing a superior buying experience should be recognized for their success. The sales team at Quality Business Solutions work with businesses every day to identify their needs and help guide them towards a personalized solution to best help their company achieve their end goals with positive results.

So, if you see one of us out there, walking up to your business – come out and say hello.

If you receive a phone call from one of us – take the call. 

Let’s have coffee – Your time is valuable, and we promise… ours is too.

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If you’re interested in learning more about how QBS can build you a better website, please call or email me.

Dan Appleget
Director of Marketing & Web Development
Quality Business Solutions
410-337-3700